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Women in Carwash – Day 3 – Conflict Resolution
May 1, 2019 @ 8:15 am - 9:30 am
8:15a.m.–9:30a.m. Hennepin Ballroom CONFLICT RESOLUTION
During this interactive one-hour presentation, we will examine how our individual perceptions, assumptions, and mindset affect our thoughts, behaviors and attitudes and ultimately the outcome of our personal interactions. We will also underscore the need for professionalism and attendees will be offered a strategy to manage strong emotions during difficult interactions. The presentation will conclude with a proven strategy for defusing angry and verbally aggressive people.